Privacy Policy

Master & Dame is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website, from other publicly available sources, from cookies and from third parties.

When you look through our website we collect information about how you interact with it so that we may improve our website to be more user friendly and efficient. We need information about your device and also the information necessary to process your purchase in order to deliver our services. If you contact us through our website or through email or by telephone we also need to collect details so that we may provide appropriate customer support, to reply and assist you. We may use your information to later send promotional or marketing material and use your information to improve the operation of our website and our advertising for the legitimate interest of selling our goods.

In summary, we collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from any mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. When we update this policy we will update the date at the bottom of this page.

By using our website and services you agree to this Privacy policy and consent to the collection of the information that is outlined by it. We may amend or update this policy from time to time and you should be aware that you will need to check this page and the date of last update to remain informed.

We don’t guarantee website links or policy of authorised third parties. When you click on a link and move away from our website we can not control how your information may be used by those websites and you would need to review their privacy statements.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not generally request to collect sensitive information from you, however if you choose to share this information with us it will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure.

  • Where required or authorised by law.

Squarespace

This website is hosted by Squarespace, who are our online hosting provider. Squarespace collects personal data when you visit this website to both fulfill orders and run analytics. It does this using cookies and similar technologies, which are small files or pieces of text that download to a device when you interact with a website or app. If you would like specific information about the cookies Squarespace uses to enable them to host our site securely to you, you can find this information at https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses

A cookie does not give a party access to your computer or any information about you other than how you use a website. Most web browsers automatically accept cookies however you can use the settings in your browser to decline cookies if you prefer. This may impair features of the website experience and prevent you from interacting with as it is designed. Blocking cookies may not completely prevent how your information is shared with third parties.

The personal data that is collected is

  • Information about your browser, network and device.

  • Web pages you visited prior to coming to this website and pages you view, how you used them and

  • your IP address.

Squarespace needs the data to run this website, and to protect and improve services and analyses the data in a de-personalised form. Web analytics enable us to learn about site traffic and activity.

When you buy something, we share information such as billing and shipping address, your purchase, email, name and phone number with Squarespace, so that they can provide website services to us that coordinate your shopping experience.

We may email you about your order or account activity for a number of reasons. For example to confirm a purchase or about shipping. It is not possible to unsubscribe from these messages. Your contact information is shared with Squarespace so that they can send these emails to you on our behalf.

Our payment processor Stripe, which is fully integrated with Squarespace Payments, will also collect information from you. You can read their Privacy policies at https://stripe.com/privacy

As you go through checkout, this site may auto complete your shipping and billing address by sharing what you type with Google places API and returning suggestions to you to improve your checkout experience.

This website uses font files from and renders fonts using Google Fonts. To properly display this site to you, these third parties may receive personal information about you in regard to your browser, network or device. Information about this site and the page you’re viewing on it along with your IP address.

Squarespace’s privacy policy can be found at https://www.squarespace.com/privacy

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Master & Dame will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and you will be able to see when it was updated by looking at the dated statement written here on the website.

Policy last updated August 2025

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at info@masteranddame.com.au